Returns & Exchanges
At Luhxe, we want you to be completely satisfied with your fashion investment, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Please ensure all security tags remain attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original designer box and shipping carton, ensuring all original tags and protective liners are intact.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing