Frequently Asked Questions
Everything you need to know about your Luhxe shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer complimentary shipping on all orders over $150, while a flat rate of $10 applies to smaller orders.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original Luhxe tags attached to be eligible for a full refund.
How do I ensure I choose the right size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our live chat stylists.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order history by logging into your Luhxe account.
Are your materials sustainably sourced?
Luhxe is committed to conscious fashion. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our collections are as kind to the planet as they are to your wardrobe.